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Our Legal Terms and What They Mean for Your Account

These legal terms set out how ceria333 operates, what governs your account relationship with us, and the conditions under which access is available where local law permits.

Account Terms Apply on RegistrationAccess Subject to Local LawDANA, OVO, GoPay Wallet ConditionsPolicy Updates Notified via AccountIndonesia-Region Eligibility Rules
ceria333 Our Legal Terms and What They Mean for Your Account
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies and Account Security Practices

We take the handling of your account data seriously. Below is a plain account of what we collect, how we protect it, and what rights you hold over that information. These practices apply regardless of which payment method — DANA, OVO, or GoPay — you use on your account.

Data We Collect and Retain

We collect account registration details, transaction records linked to your DANA, OVO, or GoPay wallet, and session activity. Retention periods follow applicable local data rules and internal policy schedules.

Cookies and Session Tracking

We use session cookies to keep your account logged in across mobile and desktop. Functional cookies are required for the account to operate; analytics cookies can be adjusted through your browser or account settings.

Account Security Measures

Your account is protected with SSL encryption at login and during payment processing. OTP verification is required when linking a new wallet such as DANA or OVO, and again when changing your registered email address.

Your Rights and How to Act on Them

You may request access to, correction of, or deletion of personal data we hold. Submit the request through live chat or email with your account ID, and we will respond in writing within a reasonable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Matters

If you have a question about these legal terms, need to raise a dispute related to your account, or want to request a copy of the data we hold on your account, our support team handles all policy-related queries. Reach us through your account dashboard or the channels below, and include your registered account ID so we can locate your records promptly.

Live Chat Support Access live chat directly from your account dashboard. Have your account ID ready so our team can pull up your records and address your legal query without delay.
Email Policy Requests Send formal policy or data-access requests to our support email. Responses to written legal enquiries are handled in writing, and we log all correspondence on your account file.
Account Help Centre Your account dashboard includes a Help Centre section where you can submit a formal query, track its status, and download any written responses we send regarding policy matters.

Legal FAQ — Account Rights, Data and Policy Access

These are the questions we get most often about our legal terms. If yours is not listed, use live chat or the Help Centre in your account dashboard to submit it directly to our policy team.

Access depends on local law and eligible regions. We recommend confirming that access is permitted under the rules that apply in your location before registering an account or linking a wallet.

We hold your registration details, linked wallet identifiers for DANA, OVO, or GoPay, transaction records, and session logs. Submit a data access request through live chat with your account ID to receive a summary.

Contact us via live chat or the Help Centre in your account dashboard. Include your account ID and specify the details you want corrected; we handle corrections in writing and log all updates on your file.

We notify you through your registered account channel when terms change. Continuing to use your account after the update takes effect constitutes your acceptance of the revised terms.

Yes. When you link DANA, OVO, or GoPay you confirm eligibility under local law and agree that transactions through those rails fall under the account terms you accepted at registration.

Retention periods follow our internal policy schedule and any applicable local data rules. If you want a specific retention period for your data, submit a written query through the Help Centre or live chat.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.