Reference

How ceria333 Handles Your Personal Data

Your account information stays with us — not shared, not sold, and handled with clear rules you can read right here. This policy covers every piece of data we collect when you use ceria333, from account registration through to wallet transactions via DANA, OVO…

Data you controlDANA, OVO, GoPay contextAccount-level transparencyNo third-party sellingIndonesia-local access

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HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We've structured our data practices around four clear areas so you know exactly what happens to your information at each stage of your account life. From the cookies that keep your session active to the security layer that protects your OVO or GoPay transaction, each area has a defined rule — not a vague promise.

Cookies and Session Data

We use cookies to keep you logged in and to remember your preferences. You can manage cookie settings through your browser, though some features may not work correctly without session cookies active.

Account Security Practices

Your account password and linked wallet details — including DANA and GoPay credentials — are encrypted in storage. We use OTP verification on login and on withdrawal requests to confirm it's really you.

Data Retention Rules

Active account data is kept as long as your account remains open. After closure, we retain records for the period required by our operating obligations, then delete or anonymise them according to our internal schedule.

Who to Contact and How to Request Changes

To correct your registered details, update your linked wallet, or request data deletion, use the Account Help Desk or contact us by email. We'll confirm the change was made within the expected timeframe.

What We Collect and Why We Collect It

ceria333 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide: your name, email address, phone number, and the payment method you link — whether that's DANA, OVO, or GoPay. Each time you make a deposit or request a withdrawal through one of these e-wallets, a

1
transaction record is created and stored against your account. We use this to verify your identity, process your requests, and detect any unusual activity that could affect your account security. We also collect device and session data — your browser type, IP address, and the pages
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you visit — to keep the platform running correctly and to spot access patterns that don't match your normal behaviour. We do not collect more than what we need to operate your account. Data linked to your GoPay or OVO wallet, for example, is used only
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to match your payment to your account and confirm the transaction cleared. If you contact our support team, the conversation is logged so we can follow up accurately. We keep data for as long as your account is active, and for a defined period after closure
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as required by our operating obligations. Jurisdiction-dependent rules apply; availability and specific retention periods depend on local law and the eligible region your account falls under.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable timeframe, and we'll confirm receipt so you know your request is in the queue.

Live Chat Open the chat icon from any page on ceria333. Our support team can log your data request and escalate it to the right person on our team.

Email Support Send your data request or privacy concern to our support email address. Include your registered account details so we can locate your record without delay.

Account Help Desk Log in to your account and use the Help section to submit a formal request. This path keeps your request tied directly to your verified account record.

Your Privacy Questions, Answered Clearly

These are the questions we hear most often about how we handle data on ceria333. If your question isn't covered here, reach out through live chat or the account help desk and we'll give you a direct answer.

We do not sell your data. We share information only with the payment processors — such as DANA, OVO, or GoPay — needed to complete your transactions, and with service providers who operate strictly on our instructions.

Log in, go to the Help section, and submit a data access request. Alternatively, email our support team with your registered account details. We'll confirm receipt and send your data within a reasonable period.

Yes. Submit a deletion request through the Account Help Desk or by email. We'll process it once any outstanding transactions are settled, and retain only what our operating obligations require before full deletion.

Wallet details are used solely to match your deposit or withdrawal to your account and confirm the transaction cleared. We do not use your e-wallet data for any purpose outside of processing your payment requests.

Passwords and payment details are encrypted in storage. We apply OTP verification at login and withdrawal. If our team detects unusual access from a new device or location, your account may be flagged for confirmation.

We use cookies to maintain your session and remember preferences. You can disable non-essential cookies in your browser settings, though login and wallet-linked features depend on session cookies to work correctly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCeria333 Banking Appceria333 App

How ceria333 Handles Your Personal Data

Data Handling, Cookies, Security and Retention

How to Contact Us About Your Privacy

Your Privacy Questions, Answered Clearly

01 Does ceria333 share my personal data with third parties?

02 How do I request a copy of the data ceria333 holds on me?

03 Can I ask ceria333 to delete my account data?

04 Why does ceria333 need my DANA or OVO wallet details?

05 How does ceria333 protect my data from unauthorised access?

06 Does ceria333 use cookies, and can I turn them off?

Privacy Policy

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