Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a ceria333 account, including how deposits through DANA, OVO, and GoPay are handled, how your account is maintained, and what conduct applies to every session.

Account Holder ResponsibilityDANA · OVO · GoPay Deposits CoveredApplies to All Device SessionsSubject to Local Law and Eligible RegionsUpdated Without Prior Notice Where Required
ceria333 Terms and Conditions That Govern Your Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security at ceria333 starts with the login layer — every session requires verification through your registered mobile number or e-wallet credential, and we do not store raw payment details from DANA, OVO, or GoPay beyond what is needed to confirm a transfer. If you want to know what data we hold on your account, you can submit a data access request through live chat. To request a correction or deletion of stored personal data, the same support channel applies; we aim to respond within the timeframe local data handling rules require.

Session Verification

Every login triggers a verification step tied to your registered mobile number. We do not carry open sessions across devices without re-authentication, reducing the risk of unauthorised access to your account.

Payment Data Handling

We do not store your DANA, OVO, or GoPay credentials. Transfer confirmations are recorded for audit purposes only — your wallet PIN and account details stay inside your wallet app at all times.

Data Access Requests

You have the right to ask what personal data we hold. Submit a request through live chat with your account ID. We handle these requests in line with applicable local data rules and respond in writing.

Account Conduct Rules

Accounts found to be sharing credentials or placing activity in breach of these terms may be suspended pending review. We contact the registered mobile number before taking action where the situation allows it.

TERMS CONTACT PATHS

How to Reach Us on Policy Questions

If any part of these terms is unclear or you believe an account action conflicts with what is written here, our support team can walk through the specific clause with you. Reach us through live chat from your account dashboard, or submit a written query and we will respond with reference to the relevant section of these terms. Players in Jakarta and across Indonesia can access support directly from the mobile interface without switching to desktop.

Live Chat Support Available through your account dashboard. Start a chat and reference your account ID along with the specific term you want clarified — we will reply with the relevant clause.
Written Query Submit a detailed question via our support form. Include the section title or clause number where possible so our team can respond with a specific, policy-grounded answer.
Account Help Centre The Help Centre inside your account lists common terms questions with plain-language answers. Search by topic — deposits, account access, or conduct rules — to find the relevant policy entry.

Common Questions About These Terms

These are the questions we hear most often from members who want to understand their account rights and obligations under these terms.

You agree to these terms in full, including rules on account conduct, deposit methods such as DANA and OVO, and the condition that you are accessing from a region where participation is lawful under local law.

We may update the terms when required by platform or regulatory changes. Continued use of your account after an update means you accept the revised version. We encourage you to check this page periodically.

Contact support through live chat with your GoPay transaction reference and account ID. Our team will review the transfer record against the terms covering payment processing and respond with a specific finding.

Submit a data access request through live chat, including your registered account ID. We will confirm what data we hold and provide it in writing within the period local data handling rules require.

Yes. The same terms apply regardless of the device you use. Whether you access from a mobile browser, the Android app, or a desktop, your account rights and conduct obligations remain identical.

Start with live chat, reference the clause you believe was misapplied, and we will review it against your account history. If the matter is not resolved at that stage, we will explain the escalation path available to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.